All questions related to your profile and managing it

• How can I change my password? 509
• I play in several clubs, can I have a single login? 338
• I have a single account across several clubs, how do I choose which club to display? 301
• A family member wants to become a member, can I add them? 237
• How do I book for a family member? 90
• I've lost my password. How can I recover it? 345
• How do I change my profile photo and information? 96
• I have several accounts: how do I merge them into a single login? 117
• How do I change the site language? 115
• How do I set my personal access code? 99
• My data: download, leave the club, delete my account 158
• How do I become a club member online? 163

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 224
• Why are some cells pink on the board? 457
• How can I make a booking 1024
• How can I book with a guest? 331
• How can I edit a booking? 254
• How can I delete a booking? 377
• All courts are occupied. Can I join the waiting list? 158
• What payment methods are available to me for a booking? 173
• How to create an open booking 115
• How to join an open match 139
• Where can I find the court access code (door code)? 100
• How do I withdraw from an open match? 93
• How do I view my booking history? 100
• How do I see the weekly schedule? 106
• How do I find and book at another club? 92

How do I register for a camp or a school?

• Sign up for a tennis lesson 184

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 74
• How do I pay for a booking with my wallet? 80
• How do I split the payment with my partner? 80
• How do I use my restaurant vouchers? 108
• How do I view and pay my invoices? 92
• How do I download my certificates? 144
• How do I send money from my wallet to another member? 159

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 77
• How do I join my club's WhatsApp groups? 80
• How do I take part in the Défi-Plugin (challenge tournament)? 87

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 92
• How do I install the Plugin.ch mobile app? 79
• How do I choose the notifications I receive on my phone? 182
• Where can I find the messages sent by my club? 164

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 73
• The administration home page 89

• Manage access 153
• Manage membership cards 96
• Manage clubhouse 97
• Manage restaurant credit 116
• Manage email sending 105
• Manage invoicing 108
• Manage member groups 86
• Manage registrations 132
• Manage special days 80
• Manage offers 134
• Manage online payments 112
• Manage billing regions 77
• Manage the club manager 106
• Manage challenge tournaments 104
• Manage RFID validation 108
• Manage general settings 90
• Setting up the accounts (general ledger) 149
• Configure EBICS: connect Plugin.ch to your bank 184
• Gate access log 195
• Manage multiple buildings 183

• Create a new court 106
• Manage court groups 106
• Manage booking periods 113
• Manage court usage 111
• List, edit, or delete a court 101
• Manage sports 173
• Close courts 195

• Create a new season 94
• Edit or delete a season 95
• Open the winter season by copying last season 111
• Link a sport to a season 156

• Manage recurrence authorizations 118
• Manage restrictions 128
• Manage subscription type 131
• Create booking prices: per session or per season 100
• Check rates with the rate grid 152
• Manage non-member and pay-as-you-go deductions 167
• Booking without a subscription: the guest subscription 113

• Create an item 135
• Assign an item to a member 110
• Edit or delete an item 112
• Delete an item assigned to a member 92
• Import linked items from Excel 190

• Display the member list 137
• Create a new member 137
• View a member's detailed information 97
• Display a member's operational data 114
• Manage member subscriptions 108
• Import member data 104
• Print member cards 105
• Print and export the member list 98
• Charge an item to a member or a group 93
• Link a member to a group 107
• Edit and delete a member 105
• Search for a member 100
• Managing duplicates: merging two profiles 125
• Managing units to be deducted: personalised hours and non-members 118
• Manage Swiss Tennis licenses 98
• Topping up a member's wallet 96
• Find and reactivate a removed member 118
• Issue a certificate for a member 97
• Managing families 91
• Handling erasure requests (GDPR) 103

• Add a new sponsor 121
• Invoice sponsors 123
• Re-invoice sponsors 97

• Assign and remove a role 115
• Roles and access: create and edit a role 137

• Activating the Lessons module 111
• Creating lesson items 98
• Create, edit, and delete a lesson 87
• Manage lesson groups 94
• Manage lesson enrollments 94
• Prerequisite 96
• Invoice and reminder texts 103
• Teachers' schedule 145
• Grouped payments of registrations (basket) 179
• Change the rate of a registration 177
• Copy a lesson for the next season 159

• Complete management of equipment rental 106

• Find old invoice groups (archives) 116
• Invoice considerations and display 72
• Create invoices 103
• Send invoices by email 75
• Manage payment reminders 95
• Print invoices 90
• List and search invoices 77
• Edit and delete invoices 108
• Invoicing a membership fee or an item: what's the difference? 99
• Automatic reminders for e-mail invoices 152
• Keeping the accounts with the general ledger 160
• Manage family discounts 133
• Import accounts from Excel 142
• Carry an overpayment over to the next invoice 159
• How invoice dates are calculated 136

• List of bank payments 91
• Processing via bank files 90
• Process a manual payment 101

• Process installments 82

• Managing bookings in the schedule 142
• Configure and use open matches 119
• Manage the set times 84
• Create a promo code and use it 112
• Refund a fixed-hour session that was released and taken again 171
• Moving a booking and creating a recurrence in the schedule 184
• Creating and managing recurrences 182
• The weekly view and the all-sports view 173
• The cash journal and the history of a booking 159
• Manage cash register prices 141
• Offering items with a booking 147
• Deleted bookings and deletion records 148
• Replace a player on a fixed hour 157
• A fixed hour cannot be added: nothing is displayed 127

• Manage automatic emails 125
• Sending bulk emails 97
• Manage messages 92
• History of sent emails 90
• Writing an e-mail with the editor 152
• Birthday and inactive member e-mails 149

• Manage challenge tournaments 74

• Enable partner search 85

• The statistics dashboard 59
• Invoicing bookings from the statistics 87

• Access the program 128
• Booking by a member 110

• Creating and configuring a lesson 99
• Sign up for a tennis lesson 99
• Managing registrations (administrator) 102
• Managing groups and the schedule 82
• Tennis lesson invoicing 97
• Invoicing check and Youth and Sport export 70

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 86
• Adding and editing an employee 94
• Special cases: minor salary, young people, pensioners, LPP 78
• Running the monthly payroll 83
• Entering a compensated absence (army, maternity, illness, accident) 83
• The 13th salary and holidays for hourly employees 98
• Paying salaries and reconciling them with the bank 100
• Correcting an approved payslip 101
• Salary certificates and annual lists 97

You'll find all the questions about booking without an account

• How can I book if I don't have an account 957
• Where can I find available courts in my area? 199
• How can I edit/cancel my booking if I don't have an account? 198